Do you know someone who has gone above and beyond to help others in the department; someone who exhibits teamwork, a positive attitude and dependability? If so, we want to hear from you. Please email us at ENTnews@wustl.edu so we can recognize and thank them.
A grateful patient, wrote:
“My husband and I have been coming regularly for several years for appointments with audiology. Every time we come into the front desk of the ENT office, we are treated with respect and kindness. And, we notice a spirit of cooperation and even fun among the entire staff. It feels as if people really like working here, definitely not the same feeling we
get in other offices. Yesterday, we got a very special welcome from Trina Neely. When we entered the office, the receptionist was helping someone else. Trina saw us waiting and invited us back to her desk. We had only a brief encounter with her as she checked us in, but during that time she just exuded friendliness and joy. Her remarks were sincere, we felt truly welcomed, and we went to sit in the waiting room feeling especially happy.
If all of us could greet strangers with such sincere friendliness, the world would be a better place!
Please convey our thanks to Trina and the rest of your fine staff.”
“It was my good fortune today to speak with Nancy of your medical records department. In a word, she was amazing! She was extraordinarily kind, patient, and informative. She went to great lengths to explain all the procedures, to give me the proper contact numbers, and to explain how to navigate this new-to-me process between Barnes and my neurologist’s office. Moreover, she was compassionate, and took an interest in me as a person and not simply a disembodied voice on the other end of the receiver. I can’t tell you what a difference that made to me.”
“A grateful patient called to speak with the scheduling manager. She wanted to share how helpful and pleasant Tannisha was on the phone. She said she went above and beyond to help her with her elderly mother. ”
–Alina Rosen, Patient Access Manager
“I want to say how much of a pleasure it is to work with Caitlyn, daily. She is always so easy to work with and so sweet. She goes above and beyond. Anytime I send referrals, she is always so fast to get the patients registered.”