Clinic manager for the Division of Pediatric Otolaryngology at St. Louis Children’s Hospital, Naomi Gray finds that patient support staff are crucial to providing the best patient experience possible.
How long have you been with the Department of Otolaryngology?
I have only been with Oto for one year, but I’ve been with the School of Medicine for 12 years. My previous position was clinic supervisor in the Department of Oncology.
What do you like most about your work here?
What I like most is seeing patients come in for follow up after a surgery, and they are obviously feeling much better. Our pediatric otolaryngologists and nurses are the best! I appreciate the opportunity to learn from everyone here.
Is there a particular highlight to your career or event that stands out?
I would say being promoted four times in the past 12 years is the highlight for me. WashU is truly a smart place to work, and I am grateful for the upward mobility the school encourages and supports. It’s motivating to know hard work and dedication can pay off.
What influenced you to want to work in a healthcare setting?
I’ve experienced both exceptional and poor patient care in my life. My personal encounters helped me realize how important the physician’s support staff roles are to patient care. I find my role to be both challenging and rewarding.
What spare time activity brings you the most joy?
I most enjoy spending time with my family. I read books in my spare time; I’m currently reading John C. Maxwell’s Laws of Leadership.
Is there a special something at the top of your bucket list?
I would love to visit Aruba. I find the South American culture to be interesting, lively, and very inviting.
What is your favorite indulgence?
My current favorite indulgence is Real Housewives. I like the New Jersey and Atlanta franchises the best. It’s a horrible addiction, I know.
What would most surprise your colleagues to learn about you?
I’m the oldest of four kids, the only girl, and now I have three daughters of my own. I also volunteer at Annie Malone Children’s Home with a group of fantastic friends. The Home has been serving orphans and their families since 1888. Currently, Annie Malone has a school for students for whom public schools is not an option, as well as permanent and temporary housing. My volunteer work includes: organizing donations/closets, planning activities with the children, answering phones, etc. Volunteering at Annie Malone is rewarding and a great way to give back to the community.
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