Sid Puram, MD, PhD, thinks that optimizing personalized cancer treatment requires better knowledge about tumor heterogeneity. Understanding individual tumor cells will promote better and discrete treatment options for head and neck cancer patients. Head and neck tumors are composed of a variety of cells that have different functions, much like bees in a hive. Some […]
Tag: ENT
Setting the tone for every patient visit: The PSR effect
The first face every patient sees, and sometimes the first voice they hear, is the one that sets the tone for every visit. Setting a tone that can lead to optimal quality patient care is the job of the PSR or Patient Services Representative. There are 20 PSRs at work in our department, located in […]